? Frequently Asked Questions
Answers to the most common questions about car painting and our products
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Pro Tips
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40+ Years Experience
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Personal Advice
? Ordering & Shipping
What are the shipping costs?
Free shipping from €100 to Austria and Germany!
Under €100: Austria €6.90 | Germany €9.90
How long does delivery take?
1-3 business days to Austria and Germany.
Custom paint by color code: +1-2 business days for mixing.
What payment methods are available?
PayPal, Credit Card, Instant Bank Transfer, Bank Transfer, Cash on Delivery (AT).
Can I track my order?
Yes! You’ll receive a shipping confirmation with tracking link via email.
? Finding Your Color Code
Where can I find my paint code?
The paint code is usually located:
- Door frame (driver’s side)
- Engine bay
- Service book
- Fuel cap (inside)
- Trunk (spare wheel well)
What if I can’t find my paint code?
Send us your VIN (Vehicle Identification Number) – we’ll find your paint code for free!
My paint code is not found?
Contact us with your VIN – we have access to over 70,000 original formulas and will find your color!
? Painting & Tips
What temperature for painting?
Optimal: 20-25°C with low humidity. Don’t paint below 15°C or above 30°C.
What’s the correct spray distance?
Keep 15-25 cm constant. Too close = runs, too far = orange peel/matte finish.
How long to wait between coats?
5-10 minutes flash-off time. Several thin coats are better than one thick one!
When is the paint durable?
Touch dry: 3-4 hours
Fully cured: at least 12 hours (best overnight)
Correct paint layer structure?
- Sand & Clean
- Primer (for metal/plastic)
- Base coat (2-3 layers)
- Clear coat (for 2-coat/metallic)
? Products & Quality
What’s the difference between 1K and 2K?
1K: No hardener, easy application, standard.
2K: With hardener, extremely durable, fuel-resistant, professional quality.
Where do your paints come from?
We use Glasurit quality – the world’s leading manufacturer of automotive refinish paints. Exact original formulas from vehicle manufacturers.
How long do the cans last?
Unopened 2-3 years when stored cool and dry (never above 50°C).
After use: Turn valve upside down and spray empty!
?? Problem Solutions
Paint runs / drips?
Too much paint at once. Solution: Let dry, sand with P1500, polish. In future: Thin coats, 15-25cm distance.
Paint is matte / orange peel?
Spray distance too large or too hot. Solution: After drying, wet sand with P2000 and polish.
Paint peels off?
Poor adhesion. Cause: Not degreased, not sanded, no primer on plastic.
Color doesn’t match?
Shake can for 2 min. For metallic: Distance affects color. Original paint may be faded – blending needed.
Can won’t spray anymore?
Valve clogged. Tip: After each use, turn can upside down and spray empty for 2-3 sec.
? View all problem solutions
Still have questions?
Our expert team is happy to help!
Mon-Fri 8am-5pm | 40+ Years Experience | Personal Advice