FAQ

? Frequently Asked Questions

Answers to the most common questions about car painting and our products

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Pro Tips
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40+ Years Experience
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Personal Advice

? Ordering & Shipping

What are the shipping costs?

Free shipping from €100 to Austria and Germany!

Under €100: Austria €6.90 | Germany €9.90

How long does delivery take?

1-3 business days to Austria and Germany.

Custom paint by color code: +1-2 business days for mixing.

What payment methods are available?

PayPal, Credit Card, Instant Bank Transfer, Bank Transfer, Cash on Delivery (AT).

Can I track my order?

Yes! You’ll receive a shipping confirmation with tracking link via email.

? Finding Your Color Code

Where can I find my paint code?

The paint code is usually located:

  • Door frame (driver’s side)
  • Engine bay
  • Service book
  • Fuel cap (inside)
  • Trunk (spare wheel well)
What if I can’t find my paint code?

Send us your VIN (Vehicle Identification Number) – we’ll find your paint code for free!

My paint code is not found?

Contact us with your VIN – we have access to over 70,000 original formulas and will find your color!

? Painting & Tips

What temperature for painting?

Optimal: 20-25°C with low humidity. Don’t paint below 15°C or above 30°C.

What’s the correct spray distance?

Keep 15-25 cm constant. Too close = runs, too far = orange peel/matte finish.

How long to wait between coats?

5-10 minutes flash-off time. Several thin coats are better than one thick one!

When is the paint durable?

Touch dry: 3-4 hours
Fully cured: at least 12 hours (best overnight)

Correct paint layer structure?
  1. Sand & Clean
  2. Primer (for metal/plastic)
  3. Base coat (2-3 layers)
  4. Clear coat (for 2-coat/metallic)

? Products & Quality

What’s the difference between 1K and 2K?

1K: No hardener, easy application, standard.
2K: With hardener, extremely durable, fuel-resistant, professional quality.

Where do your paints come from?

We use Glasurit quality – the world’s leading manufacturer of automotive refinish paints. Exact original formulas from vehicle manufacturers.

How long do the cans last?

Unopened 2-3 years when stored cool and dry (never above 50°C).
After use: Turn valve upside down and spray empty!

?? Problem Solutions

Paint runs / drips?

Too much paint at once. Solution: Let dry, sand with P1500, polish. In future: Thin coats, 15-25cm distance.

Paint is matte / orange peel?

Spray distance too large or too hot. Solution: After drying, wet sand with P2000 and polish.

Paint peels off?

Poor adhesion. Cause: Not degreased, not sanded, no primer on plastic.

Color doesn’t match?

Shake can for 2 min. For metallic: Distance affects color. Original paint may be faded – blending needed.

Can won’t spray anymore?

Valve clogged. Tip: After each use, turn can upside down and spray empty for 2-3 sec.

? View all problem solutions

Still have questions?

Our expert team is happy to help!

Mon-Fri 8am-5pm | 40+ Years Experience | Personal Advice